Privacy Policy.

Privacy Policy for LO Journal

Last updated: October 6, 2025

Introduction

Welcome to LO Journal ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application LO Journal (the "App").

By using LO Journal, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide to Us

Account Information:

  • Email address

  • Name (if provided)

  • Password (encrypted)

  • Profile information (optional)

Journal Content:

  • Journal entries and reflections

  • Notes and observations

  • Timestamps of entries

Automatically Collected Information

Device Information:

  • Device type and model

  • Operating system version

  • Unique device identifiers

  • Mobile network information

  • Push notification token (if you enable notifications)

Usage Information:

  • App features you use

  • Time and date of app usage

  • Frequency of use

  • Error logs and performance data

  • Notification interaction data (if you enable notifications)

How We Use Your Information

We use the collected information for the following purposes:

To Provide Our Service:

  • Create and maintain your account

  • Store and sync your journal entries

  • Enable you to access your content across devices

  • Provide customer support

To Improve Our Service:

  • Analyze usage patterns to improve user experience

  • Fix bugs and technical issues

  • Develop new features

  • Optimize app performance

To Communicate With You:

  • Send important service updates

  • Respond to your inquiries and support requests

  • Send push notifications about your journaling practice, reminders, or app updates (only if you opt-in)

To Ensure Security:

  • Detect and prevent fraud

  • Protect against unauthorized access

  • Monitor for security threats

How We Store Your Information

Data Storage:

  • Your journal entries and personal data are stored securely using Supabase, a trusted cloud database service

  • All data is encrypted in transit using industry-standard SSL/TLS protocols

  • Data at rest is encrypted using AES-256 encryption

Data Location:

  • Your data is stored on secure servers provided by Supabase

  • Servers may be located in various regions globally

Data Retention:

  • We retain your personal information for as long as your account is active

  • You can delete your account and all associated data at any time

  • After account deletion, your data is permanently removed within 30 days

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following limited circumstances:

Service Providers:

  • Supabase (database hosting) - to store and sync your data

  • Cloud infrastructure providers - to host and deliver the app

  • OneSignal (push notifications) - to send you notifications if you enable them

Legal Requirements:

  • When required by law, subpoena, or court order

  • To protect our rights, property, or safety

  • To investigate fraud or security issues

Business Transfers:

  • In the event of a merger, acquisition, or sale of assets, your information may be transferred (you will be notified)

Your Rights and Choices

You have the following rights regarding your personal information:

Access:

  • You can access all your personal data within the app at any time

  • Request a copy of your data by contacting us

Correction:

  • Update your account information directly in the app

  • Contact us to correct any inaccurate information

Deletion:

  • Delete individual journal entries within the app

  • Delete your entire account and all associated data

  • Request complete data deletion by contacting us

Export:

  • Export your journal entries and data at any time

  • Request a complete data export by contacting us

Opt-Out:

  • Disable push notifications in your device settings or within the app settings

  • Unsubscribe from email communications using the link in any email

  • Contact us to opt out of any future communications

Children's Privacy

LO Journal is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.

Third-Party Services

Our app uses the following third-party services:

Supabase:

  • Purpose: Database and authentication services

  • Privacy Policy: https://supabase.com/privacy

  • Data they may collect: Account information, journal content

OneSignal:

  • Purpose: Push notification delivery

  • Privacy Policy: https://onesignal.com/privacy_policy

  • Data they may collect: Device identifiers, notification interaction data, app usage for notification targeting

Apple App Store:

  • Purpose: App distribution and updates

  • Privacy Policy: https://www.apple.com/legal/privacy/

  • Apple may collect information about your app downloads and updates

We may add additional third-party services in the future (such as analytics or notification services). If we do, we will update this privacy policy and notify you of any changes.

These third-party services have their own privacy policies. We encourage you to review them.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures:

Security Measures:

  • End-to-end encryption for data transmission

  • Encrypted data storage

  • Secure authentication protocols

  • Regular security audits

  • Access controls and monitoring

  • Secure backup systems

Your Responsibility:

  • Choose a strong, unique password

  • Keep your login credentials confidential

  • Log out when using shared devices

  • Report any unauthorized access immediately

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and stored on servers located outside your country of residence. By using LEO Journal, you consent to the transfer of your information to countries that may have different data protection laws than your country.

We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Cookies and Tracking Technologies

LO Journal may use cookies and similar tracking technologies to improve your experience:

Essential Cookies:

  • Keep you logged in

  • Remember your preferences

  • Maintain app functionality

Notification Tokens:

  • Store your device's push notification token to send you notifications

  • Only collected if you enable notifications

You can control cookies through your device settings, but disabling them may affect app functionality.

Currently, we do not use analytics or advertising cookies. If we add these in the future, we will update this policy and provide you with opt-out options.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

When We Update:

  • We will update the "Last updated" date at the top

  • Significant changes will be communicated via email or in-app notification

  • Continued use of the app after changes constitutes acceptance

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected

  • Right to know if personal information is sold or disclosed

  • Right to opt-out of the sale of personal information (we do not sell your information)

  • Right to request deletion of personal information

  • Right to non-discrimination for exercising your rights

To exercise these rights, please contact us using the information below.

European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing:

  • Consent: You provide consent when creating an account

  • Contract: Processing necessary to provide our services

  • Legitimate Interests: Improving and securing our services

Your Rights:

  • Right to access your data

  • Right to rectification

  • Right to erasure ("right to be forgotten")

  • Right to restrict processing

  • Right to data portability

  • Right to object to processing

  • Right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: hello@listenobey.com
Website: https://listenobey.com

For privacy-related inquiries, please include:

  • Your name and email address

  • Description of your request or concern

  • Any relevant details or reference numbers

We will respond to all legitimate requests within 30 days.

Consent

By using LO Journal, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

If you do not agree with this Privacy Policy, please do not use our app.

LO Journal
Listen and Obey God through daily reflection.

This privacy policy is effective as of October 6, 2025